Delivery times / Customer Service - Further information

Shipping costs

Europe

 BikesEquipmentFitness 
Austria 19 € 10 € 0 €  
Belgium 19 € 10 € 0 €  
Bosnia/Herzegovina 29 € 15 € 100€  
Bulgaria 19 € 20 € 0 €  
Croatia  99 € 99€ 99 €  
Czech Republic 19 € 15 € 0 €  
Cyprus 19 € 20 € 100 €  
Denmark 19 € 10 € 0 €  
Estonia 19 € 20 € 0 €  
Finland 19 € 20 € 0 €  
France 19 € 17 € 0 €  
Germany Bikes: 0 € / E-Bikes: 19 € 0 € * 0 € * from 50 € order
otherwise 5.90 €
Greece 19 € 20 € 100 €  
Hungary 19 € 20 € 0 €  
Iceland 99 € 15 € 100 € Unfortunately we cannot send e-bikes to Iceland.
Ireland 19 € 20 € 0 €  
Italy 19 € 20 € 0 €  
Latvia 19 € 20 € 0 €  
Lithuania 19 € 20 € 0 €  
Liechtenstein 19 €* 10 € 0 €** Minimum order value
*799 € / **599 €
Luxembourg 19 € 10 € 0 €  
North Macedonia 69 € 69 € 100 €  
Malta 19 € 70 € 0 €  
Moldova 99 € 99 € 99 €  
Netherlands 19 € 10 € 0 €  
Norway 19 € 20 € 0 €  
Poland 19 € 18 € 0 €  
Portugal 19 € 20 € 0 €  
Romania 19 € 15 € 100 €  
Slovakia 19 € - 100 €  
Slovenia 19 € 15 € 0 €  
Spain 19 € 20 € 0 €  
Sweden 19 € 20 € 0 €  
Switzerland 19 €* 10 € 0 €** Minimum order value
*799 € / **599 €
Turkey 19 € 20 € 0 €  
United Kingdom 19 € 20 € 0 €  

All shipping costs include VAT and apply only to the mainland - not for islands

World

 BikesEquipmentFitness 
USA¹ 150 € - - Unfortunately we cannot send e-bikes to USA.
Argentinia¹ 150 € - - Unfortunately we cannot send e-bikes to Argentinia.
Australia¹ 150 € - - Unfortunately we cannot send e-bikes to Australia.
Brazil¹ 150 € - - Unfortunately we cannot send e-bikes to Brazil.
Chile¹ 150 € - - Unfortunately we cannot send e-bikes to Chile.
150 € - - Unfortunately we cannot send e-bikes to Japan.
Canada¹ 150 € - - Unfortunately we cannot send e-bikes to Canada.
Hong Kong¹ 150 € - - Unfortunately we cannot send e-bikes to Hong Kong.
Singapore¹* 150 € - - Unfortunately we cannot send e-bikes to Singapore.
Venezuela¹* 150 € - - Unfortunately we cannot send e-bikes to Venezuela.
Mexico¹ 150 € - - Unfortunately we cannot send e-bikes to Mexico.
Canary Islands¹ 150 € - - Unfortunately we cannot send e-bikes to Canary Islands.

¹) Minimum order value 799 €

All shipping costs include VAT and apply only to the mainland - not for islands

Shipping to foreign countries

Please note that for international deliveries additional charges such as import duties and taxes may apply and are to be paid by the recipient.

 

If you want to have a delivery to a country which is not listed on our website please do not hesitate to contact us via e-mail sending us your information with the exact details of your order, quantity, shipping address, name of the country and its correct postal code.

We will inform you as soon as possible about the costs and possibilities of shipping.

Service - Assembly - Security

All orders are shipped by DHL or GLS, our reliable logistics partners who ensure that your shipment arrives at its destination on time and in optimal condition. As long as the bike is available, shipping will take approx. 10 business days once the payment has been made.

We are committed to satisfy our customers needs and therefore we offer them a variety of services:

  1. Final assembly: all bikes are assembled and adjusted by our professional mechanics.
  2. Once your order has been shipped, we will send you an email with the tracking number.
  3. In case you are absent at the time of the delivery, a neighbour or other third party can accept the delivery for you. If that is the case, it is important to ask the delivery company (DHL or GLS) to leave the parcel in a specified place by leaving a notice at your front door.